Tuesday, February 03, 2009

A Real Conversation on the Phone with a Customer This Morning...

Me: Thanks for calling Barnes and Noble, this is Craig. How can I help you?

Lady Caller: Yeah, is there any kind of book that has stuff about Paula Deen's life in it, not just recipes?

Me: I'm not sure, let me look in the computer. I know several of her cookbooks have little sections with biographical information in them.

Caller: Well, I don't want any of that biographical information stuff. I just want stuff about her life.

Me: Oh, ok. Well some of her cookbooks have stuff about her life along with the biographical tidbits.

Caller: Great, I'll take one of those.

5 comments:

tracey fields said...

HA! We used to have people at Starbucks say the craziest things. When ordering a Caramel Machiato they would order A Caramel Monte Carlo.

the Shark said...

hahaha. that's depressing.

Jeanne Damoff said...

Ha! Awesome. :)

Ann said...

awesome. although i think i would have corrected her. .. which is probably why i don't work in customer service.

A Ph.D. student just trying to make my way.... said...

It is similar to the lyrics of the Steve Miller Band's "Big Ol Jet Airliner" which are often quoted (and always loudly) Big Ol Jet Had A Light On...